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The Impact of People on Quality and Business Performance
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Quality Progress
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Compared to two years ago, how is your organization performing now on each of the following:
Compared to two years ago, how is your organization performing now on each of the following:
Much Worse
Worse
About the Same
Better
Much Better
Financial Performance
Productivity
Customer Satisfaction/Loyalty
Application of Quality Principles
Employee Retention
Employee Engagement or Morale
Over the last two years, has your organization done any of the following?
(Check all that apply)
Laid off staff
Had mandatory budget cuts
Had a hiring freeze
Reduced pay
Frozen pay (no discretionary or merit increases)
Reduced benefits
Mandatory furlough instituted
Identified process changes to reduce costs
Reduced services to customers
Reduced services internally, between departments
0%
Current Progress 0%
100%
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